01 · Policy
30-day money-back guarantee
If TapScribe is not right for you, request a full refund within 30 days of purchase. You do not need to prove a software defect. This voluntary policy does not limit any statutory consumer rights.
Purchase support
30-day money-back guarantee.
If TapScribe isn’t right for you, contact us within 30 days of purchase for a full refund. This guarantee is separate from your 14-day free trial.
02 · Provider
Merchant of Record handling
Polar is the Merchant of Record for purchases through its hosted checkout and handles refund processing.
03 · Request
Request a refund
Email support@tapscribe.app with your purchase email and order reference. Feedback is welcome but optional. Do not include payment-card details, a full licence key or meeting content. We will use those details to locate your purchase and arrange the refund through Polar.
04 · Privacy
No meeting content required by default
A refund request should use purchase and licence details. Customers should not need to attach confidential meeting audio or transcripts to ask for a refund.
05 · Access
Your existing recordings stay accessible
A refund cancels your paid licence. TapScribe recognises that change when it next checks your licence online. Any remaining free trial continues to its original end date; after that, new recordings and file imports require a valid licence. Existing recordings remain accessible, playable and exportable. A refund does not remove your recordings or exported copies.
06 · Timing
Keep your order reference
Use your purchase email and order reference when following up. Processing time can depend on the payment provider and your bank; contact support if you need help checking progress.
Here to help
Ready to request a refund?
Email support@tapscribe.app with your purchase email and order reference. Feedback is welcome, but you do not need to give a reason.