Commercial terms
Understand your trial, purchase, included updates and access to your recordings.
01 · Maker and contact
TapScribe is operated by James Godwin, a sole proprietor trading as TapScribe in South Africa. Business/service address: 32 Island Road, Sedgefield, 6573, South Africa. For product and licence support, email support@tapscribe.app. Polar is the Merchant of Record for purchases completed through its hosted checkout.
02 · Offer
TapScribe offers a 14-day full-product trial with no credit card, followed by a US$49 one-time purchase. There is no automatic charge at trial expiry. Purchase starts from the installed app and opens Polar's hosted checkout in the browser.
03 · Refunds
If TapScribe isn’t right for you, request a full refund within 30 days of purchase. You do not need to prove a software defect. The refund window starts on the purchase date and is separate from the 14-day free trial. This voluntary guarantee does not limit statutory consumer rights.
04 · Licence
One licence is for one person on up to two of their own Macs. You can deactivate an old Mac and transfer activation to a replacement. Separate people require separate licences.
05 · Your work
Existing recordings remain accessible, playable and exportable after trial expiry or loss of licensed access. A licence is required for new recordings and file imports.
06 · Updates
Launch purchases include version 1.0 and all 1.x updates, including the move from a pre-1.0 commercial release to version 1.0. All updates released within 12 months of purchase are also included. Your version 1.0 and all 1.x updates remain included, even beyond 12 months. This applies to existing and new purchases, measured from each original purchase date. Major versions released after the first 12 months may require a separate purchase. Upgrading is optional: declining a paid major upgrade does not itself cancel your existing licence. Continued operation depends on supported Mac/macOS versions and the published licence-validation requirements. Lifetime updates and unspecified future products or services are not included.
07 · Responsibility
The user remains responsible for recording consent, access to the Mac, exported copies, chosen synced folders and any professional or organisational rules that apply.
08 · Provider
Polar handles checkout and licence activation. Activation requires an internet connection. An activated Mac has a 30-day offline allowance from its last successful licence validation. Reconnect when the app asks you to validate access. Checkout and licence traffic is separate from meeting-content processing.
Here to help
Email support@tapscribe.app for help with your purchase, licence or included updates.
